cikabet Privacy Policy
This page describes what data we collect when you use cikabet and how we keep that data protected. We at cikabet collect personal information — your name, email, phone number, residential address, and identity documents — to verify your account and comply with applicable law. We also collect transaction records, wager history, and payment information (which is processed by certified third-party payment providers, not stored directly by us). We use this data to operate our platform, settle wagers on Liga 1, Piala AFF, Champions League and other football markets, manage deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet and bank transfers (mobile banking, local payment, online payment, e-wallet), and prevent fraud.
Our commitment is transparency: we do not sell your personal data to third parties for marketing. We do not use your data to profile you or manipulate your gaming behaviour. We share information only with our payment processors, regulatory authorities (if required by law), and internal teams that need it to serve you. Your data is encrypted and stored securely; access is restricted to authorized staff only.
This policy applies to all users of cikabet, whether accessing via web or mobile app. By creating an account, you acknowledge that you have read and understood this privacy policy.
What data we collect on cikabet
When you create a cikabet account, we collect your full name, date of birth, email address, phone number, and residential address. We require a photo of your government-issued identity document (national ID, passport) and proof of address (utility bill, bank statement, rental agreement). This is part of our Know-Your-Customer (KYC) verification process; we undertake it to comply with applicable anti-money-laundering regulations and to prevent fraud.
We also collect your login credentials (username, hashed password), payment method details (which bank or e-wallet you prefer), and transaction history. Every wager you place on Liga 1, Piala AFF, Champions League or other football markets is logged. Every deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet or bank transfer is recorded with timestamp, amount and status. Every withdrawal request is documented. We collect IP addresses, browser type and device information to monitor for unauthorized access and fraudulent activity.
We do not collect your biometric data (fingerprints, facial recognition) or sensitive health information. We do not use cookies to track your personal behaviour across other websites; we use cookies only to maintain your session on cikabet and to remember your preferences (language, odds display format) within the platform. You can review and delete cookies through your browser settings at any time.
How we use your data on cikabet
We use your personal data to verify your account and prevent account takeover. We use your transaction records to settle wagers: when a Liga 1 match concludes, we check our internal logs against official league data to determine winners and losers, then credit or debit your account. We use your payment information to process deposits and withdrawals — this is handled by our certified third-party payment partners (we do not store credit card numbers or e-wallet passwords directly). We use your IP address and device information to detect suspicious activity: if we notice a login from an unusual location or multiple failed password attempts, we may freeze your account temporarily and ask you to verify your identity.
We use aggregated, anonymized data (e.g., "X% of cikabet users prefer mobile banking deposits", "Y% of wagers are on Champions League markets") to understand our user base and improve our platform. This data cannot be linked back to individuals. We do not use your data to make automated decisions about your eligibility for our service or to restrict your access based on algorithmic profiling.
We retain your personal data for as long as your account is active, plus a period thereafter as required by applicable law (typically 5-7 years). If you request account deletion, we delete your personal information except where law requires us to retain it (e.g., for tax purposes or fraud investigation). You can request a copy of your data or deletion by contacting our support team.
We at cikabet handle your personal data with the same care we apply to your financial transactions: securely, transparently and only for the purposes we disclose.
Third-party processors and your rights on cikabet
We share your data with third-party service providers only when necessary to operate cikabet. Our payment processors (who handle local payment, online payment, e-wallet, mobile banking, local payment, online payment and bank transfers) receive your payment method details and transaction amounts, but not your full personal profile. Our hosting provider (cloud servers that may sit outside Indonesia) stores your account data in encrypted form. Our customer support team may access your account details to help resolve disputes or technical issues. We have contracts with all third parties requiring them to protect your data and use it only for the services we have requested.
We share data with regulatory authorities (financial regulators, law-enforcement agencies) only if required by applicable law or court order. We do not otherwise disclose your information to third parties without your explicit consent. We do not sell your data to marketing companies, data brokers or advertisers.
Your rights on cikabet include the right to access your data, the right to request correction of inaccurate data, the right to request deletion (subject to legal retention requirements), and the right to lodge a complaint with data-protection authorities if you believe we have violated your privacy. You can contact our support team to exercise these rights. We respond to data-access requests within standard business timeframes and provide your information in a portable format (typically CSV or JSON) if you request it.
Data security and jurisdiction
We encrypt all personal data in transit (using HTTPS/TLS) and at rest (using AES-256 or equivalent). Our servers are protected by firewalls, intrusion-detection systems and regular security audits. We limit access to your data to authorized employees who have signed confidentiality agreements. If we detect a data breach, we notify affected users and relevant authorities as required by law.
Our servers may be located outside Indonesia; your data may be transferred internationally to support platform operations. By using cikabet, you consent to this transfer. We maintain the same security and privacy standards internationally as we do domestically.
This privacy policy is subject to change at our discretion. We publish updates on this page and notify users of material changes in advance. Continued use of cikabet after a published change constitutes acceptance of the updated policy. If you disagree with our privacy practices, you have the right to close your account and request deletion of your data (subject to legal retention requirements).
Support and contact information
If you have questions about how we handle your data on cikabet, how we use your information, or how to exercise your privacy rights, contact our support team through in-platform help, live chat during business hours, or email. We respond to privacy inquiries within standard business timeframes. Our team can assist with data-access requests, deletion requests, or complaints about our privacy practices.
Our services are available only where applicable law permits. Users are responsible for verifying that their jurisdiction permits access to and use of cikabet. We comply with data-protection laws applicable in the jurisdictions where our users are located, but we cannot provide legal advice about your specific circumstances. If you are uncertain about data-privacy regulations in your location, we recommend consulting local authorities or a legal professional.
This privacy policy complements our terms of use and legal notice. All three documents together establish the full terms under which we operate cikabet. Thank you for your trust.